ARC Electric
Legal

Privacy Policy

Last updated: January 1, 2024

1. Introduction

ARC Electric ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

We may collect information about you in a variety of ways, including:

  • Personal Data: Name, email address, phone number, and mailing address provided when you contact us, request a quote, or schedule service.
  • Service Information: Details about your property and electrical needs that you voluntarily share with us.
  • Usage Data: Information automatically collected when you visit our website, including IP address, browser type, pages visited, and time spent on pages.
  • Cookies: Small data files stored on your device to improve your browsing experience. You may disable cookies through your browser settings.

3. How We Use Your Information

We use the information we collect to:

  • Schedule and perform electrical services at your property
  • Provide estimates and follow up on service requests
  • Send service confirmations, receipts, and appointment reminders
  • Respond to customer service requests and support needs
  • Send periodic emails about tips, promotions, or company news (you may opt out at any time)
  • Improve our website and services based on usage patterns
  • Comply with legal obligations

4. Disclosure of Your Information

We do not sell, trade, or rent your personal information. We may share your information in limited circumstances:

  • Service Providers: Third parties who assist us in operating our business (scheduling software, payment processors, email platforms) are bound by confidentiality agreements.
  • Legal Requirements: We may disclose information when required by law, court order, or government authority.
  • Business Transfers: In the event of a merger or acquisition, your information may be transferred as a business asset.

5. Third-Party Services

Our website may contain links to third-party websites or use third-party tools (such as Google Analytics or scheduling platforms). These services have their own privacy policies, and we are not responsible for their practices. We encourage you to review their policies before providing any personal information.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no transmission of data over the internet can be guaranteed to be 100% secure. We cannot guarantee the absolute security of information you transmit to us.

7. Your Rights (California Residents)

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

  • Know what personal information we collect and how it is used
  • Request deletion of your personal information
  • Opt out of the sale of personal information (we do not sell personal information)
  • Non-discrimination for exercising your privacy rights

To exercise these rights, contact us using the information below.

8. Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

9. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: